Frequently Asked Questions:

How are Orders Handled?

Bracelet Orders: Most of our bracelets are made to order in China, they will be sent out from there and will land in the destination country in 7 to 10 days time. We will send you an email with your tracking number on it once your order has been made and shipped from China. The tracking number only tracks packages while they are in China, from there they are loaded on to a plane and arrive in the destination country 1 day later. Then they are handed over to the customs office and once they cleared them, they are placed in the normal mail delivery service. Total time of delivery can be anywhere from 2 to 5 weeks depending on how fast the customs office is in releasing the package.

Use this URL for package tracking: https://www.aftership.com/courier

Teeshirts and other printed merchandise, these are printed in the United States and drop shipped from our printer located in Missouri. They will be shipped separately from any other bracelets orders. Delivery will be 1 to 2 weeks time. 

If after 30 days since you ordered you have not heard from us, please fill out the contact us form on this website and we will look into your order for any hold ups. 

Your satisfaction is guaranteed. If you are not satisfied for any reason, please let us know and we will do our best to please you. We value your business.

Sometimes mistakes do happen and we will correct them, just contact us and we will fix it.

SHIPPING FOR OUR FREE + SHIPPING OFFERS

We have many FREE + SHIPPING offers where we offer our products free and the customer just pays a small shipping/handing charge to send the item. These shipping times and costs vary based on the location of where the items are being sent to. Almost all our jewelry items will be shipping from our international warehouses in Asia.

Why are you offering free items?
The items are free because of a special promotion to launch our new store, or because one of our suppliers wants to test how popular their items are before computing a price. Take note... these free items won't be free for long! If you see a free offer - snatch it up before we start charging for them.

Is this website a Scam?
No, we're not a scam. 1000's have already ordered our bracelets, jewelry and tshirts and they love the look and feel of our products. If you have any hesitations or questions, just call our toll free phone number or send us an email or chat with a rep if they are online.

Why is the Shipping so high on a Free + Shipping Offer?
It's not really high, if you think about it. We could charge you $7.95 for the item plus a shipping amount to make the costs exactly the same as the final shipping cost. These items come straight overseas from our warehouse, to your door.They are handmade with heart and skill. The items are picked and packed from the warehouse, labels are printed and then the items get on a plane, then goes through customs, and gets processed through your local postal system. It's an expensive journey! Buying 2 or more saves you on the shipping charges and gets you volume discounts on most FREE + SHIPPING offers

How long does it take to get an item shipped?
This depends on the location of our warehouses and where the item is going. As stated, almost all our F+S items come from our international warehouses. It takes time to send overseas to USA, Canada, UK and Australia plus our other locations. Expect our FREE +SHIPPING offers to arrive in 3 to 6 weeks. Delays beyond our control can happen when items land in your country and go through your customs inspection. Again, we cannot control how long it takes once your item lands in your country of origin. We've seen it take 3 days and we've seen it take 3 weeks. Just know... you will get your item. If for some reason it does not arrive within the 4 weeks we expected, contact us. Items can get lost in the mail, and we can talk about getting a replacement item out to you if it went missing.

Do you do Custom Orders?

Yes we do, if you have a team or special event that you would like bracelets made for, lets us know. We will be happy to give you a quote. These bracelets are excellent for fund raisers. Our Minimum order is 6 bracelets for custom work.

How Do I Contact Dilydalee?

We prefer that you don't call us, but fill out our Contact Us form found on this website. We promise to do our best to answer all questions within one business day. That way there is a written record of our communications between us so there will be no confusion as to what was said or promised.